Refund & Cancellation Policy

1. Overview

At Capital Taxplus, we strive to provide seamless and professional tax filing and consultancy services. This Refund & Cancellation Policy outlines the conditions under which a refund may be provided for the services purchased on our platform.

2. Cancellation Policy

• Before Work Commencement: If you place a request for a service (e.g., ITR filing, GST registration) but cancel your request before our team has begun processing your application or assessing your documents, you are eligible for a full refund minus any payment gateway processing fees.
• After Work Commencement: Once our tax experts have commenced work on your application, reviewed your uploaded documents, or initiated the computation process, cancellation is no longer possible, and no refund will be provided.

3. Refund Policy

3.1 Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

• The tax return (ITR/GST) has already been successfully filed or submitted to the government portal.
• The filing is delayed or rejected due to inaccurate, missing, or false information/documents provided by the user.
• The user changes their mind after the professional service has been rendered or the initial consultation has taken place.
• Delays caused by government portal downtimes, maintenance, or technical issues beyond our control.

3.2 Eligible Scenarios for Refund

A partial or full refund may be issued if:

• We are unable to file your return due to an error on our part and the statutory deadline cannot be met as a result.
• We decline or are unable to process your application after payment has been received (e.g., assessing the case is outside our scope of service).
• Duplicate payments are made accidentally for the same service.

4. Refund Processing

If you believe you are entitled to a refund based on this policy:

• Please submit a formal refund request to support@capitaltaxplus.com including your application ID, payment receipt, and reason for the request.
• Our team will review your request within 5-7 business days.
• If approved, the refund will be credited back to the original method of payment (e.g., Bank Account, Credit Card) within 7-14 business days, depending on your bank's processing times.

5. Offline Payments

For services requiring offline payments or NEFT/IMPS transfers, the same refund and cancellation terms apply. Refunds for offline payments will require the user to provide correct bank account details for the reverse transfer.

6. Contact Us

If you have any questions regarding your payment or our Refund Policy, please get in touch with our billing department:

• Email: support@capitaltaxplus.com
• Phone: +91 8926130200